Refund policy

Last Updated: 27 July 2026

Thank you for shopping with Bionexiumx.

We want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return under the conditions outlined below.

Returns

Items may be returned within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned in the original packaging
Include proof of purchase or order confirmation

Non-Returnable Items

The following items cannot be returned:

Personalised or customised products
Gift cards
Clearance or final sale items
Products damaged through misuse or improper handling

Refunds

Once your returned item has been received and inspected, your refund will be processed within 7 business days using the original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery so we can resolve the issue as quickly as possible.

Business Address

Bionexiumx

44 Grosvenor Sq

London W1K 2HP

United Kingdom